Customer Opinion from Phantom ghost who walks
This is really just a letter of congrats more than anythin' else.
I ended up comin' into ur store and I'd just like to express how above the norm ur customer service was.
I reckon the customer service I received at ur place in Castle Hill is better than I have had at ANY other store ever. Not only was the bloke I talked to there unexpectedly knowledgeable, but he was friendly and extremely helpful - way above the call of duty.
I'm not one who ever writes letters like this to people, in fact I always wonder why people would bother writing to opinion pages of newspapers and stuff but I decided to make an exception here.
Added to that, the reply you sent to my email a few days ago was also well above the bar. I have sent similar emails to other places around Sydney and simply got sent a bunch of numbers, which I guess are opening times.
I thought u mite like to hear a bit of congrats, because I know that we only really get told when we do something wrong, so it's nice to hear when we do it right. Anyway the resulting effect? When I ever need anything archery, there is no way I would bother going anywhere else.
Cheers and congrats
Phantom ghost who walks