Customer Opinion from Phantom ghost who walks

Customer Opinion from Phantom ghost who walks, of NSW

G'day again,

This is really just a letter of congrats more than anythin' else.

I ended up comin' into ur store and I'd just like to express how above the norm ur customer service was.

I reckon the customer service I received at ur place in Castle Hill is better than I have had at ANY other store ever. Not only was the bloke I talked to there unexpectedly knowledgeable, but he was friendly and extremely helpful - way above the call of duty.

I'm not one who ever writes letters like this to people, in fact I always wonder why people would bother writing to opinion pages of newspapers and stuff but I decided to make an exception here.

Added to that, the reply you sent to my email a few days ago was also well above the bar. I have sent similar emails to other places around Sydney and simply got sent a bunch of numbers, which I guess are opening times.

I thought u mite like to hear a bit of congrats, because I know that we only really get told when we do something wrong, so it's nice to hear when we do it right. Anyway the resulting effect? When I ever need anything archery, there is no way I would bother going anywhere else.

Cheers and congrats

Phantom ghost who walks

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