CUSTOMER FEEDBACK

Wow thank you so much for your swift response and your help with my order and sorting out my mistake.

I really appreciate your commitment to customer service.

You can print my comments as I would like others to know just how well your company operates.

It is indeed a breath of fresh air in today's anonymous online age.

May I wish you all the very best success in the future and may your company continue to thrive and flourish!

All the best, Oliver

I just wanted to let you know how happy I am with the service I got from Grant and the team when I came up from Canberra to buy my Hoyt bow.

Your staff welcomed my very early arrival with a cup of coffee and biscuits (thank you). Grant provided me with exceptional one on one service and spent considerable time with me getting my gear set up perfectly.

I went to the range the next day and it was spot on. Such service is something I don't believe you can get on line.

Grant is an exceptionally knowledgeable individual who was patient and detailed in his response to my many what ifs. He also steered me to what suited me, not necessarily what was the most expensive or "newest product".

Please ensure he is recognised as a true professional salesman that knows his product. You have earned my loyalty period!

Kind regards, Peter

Hi, I have bought a few items from Abbey Archery including a Hoyt Carbon Matrix.

A good bow for finger shooters, three under. Surprising.

Just want to say thank you for your good service. Keep it up and I will stick with you. Until my next order.

Please do tell the staff of my comments.

Take care and all the best.

Regards, Hugo

I am writing to thank you and the Abbey Archery staff for all of your assistance.

It is very rare these days to find a company who provides good customer service. It seems to be a dying art in Australia.

Abbey Archery has certainly displayed that they are one of these rare companies and the customer service I have been shown by the staff and particularly you, Grant is exceptional. It is something that has impressed me completely and will keep me buying goods from you in the future.

As an example of that I would like to ask you to hold from your next shipment from Hoyt a Vector 35 with the following specs Right Handed, Colour - Realtree AP, 60 lbs to 70 lbs, 30" Draw Length.

If possible, I would like to purchase this in addition to the Hoyt AlphaElite that I have on order. And would like to pick up the Vector at the same time as the AlphaElite.

Finally I would like to say again how impressed I have been with your service. Please pass on my thanks to the rest of the staff.

Blaine

Just writing you a short note letting you know that I am extremely happy with the Hoyt Vector Turbo I purchased from you.

It is set at 70lbs @ 29" in AP Camo. The Turbo has the typical super finish of all Hoyt bows and the cosmetics of the riser are quite pleasing to the eye. The bow arrived in only a couple days. I was extremely surprised it turned up before the weekend when I had only ordered my Turbo on the Tuesday!

The bow, in my opinion draws a little harder than the fuel cams did at the very start of the draw cycle but then it just sort of slides into the valley, which has a bit more forgiveness than the fuel cams. Yes, you can actually relax at full draw without the worry of your shoulder getting ripped out of its socket as the bow takes off on you. The wall is as solid as the CRX.

At full draw, the Turbo points very well and holds steady on the target. Even though it is relatively light, after the shot there is no noticeable shock and it is just as quiet as the CRX.

Would I purchase another Vector Turbo? Yes, actually I have already ordered one in Black for target shooting and as a back up hunting bow.

I have it matched with a Spot Hogg Hunter sight, the Hoyt Ultra Arrow Rest and a Fuse stabilizer. On Grant's recommendation, I also purchased the Tight Spot quiver which fits this bow superbly (I am sure it would suit all bows currently on the market just as well). These quivers would be worth serious consideration for any person looking at purchasing a quiver.

The quality of service I received from Grant and the team at Abbey Archery was first rate. I would not hesitate in recommending them to anyone looking to purchase a bow.

Cheers Greg

Just thought I'd like to say thanks to Andre and the crew at Abbey Archery in Brisbane. Walked in there with a 2nd hand bow, no idea and a shopping list. Andre was helpful and gave me some good advice. I appreciated the fact that they were willing to say no I don't agree with that which I'd rather hear than "yes that's great" and get the wrong thing. (Though he said it nicer than that as he was selling stuff after all).

Normally I only see complaints in a "Shops" or "Retailer" forum but I thought I'd balance it out a bit.

Was a good experience and I walked away happy.

I went back, due to changing the blade on my rest to a smaller one and again great help looking at the tuning and helping me in general.

Cheers, Graham

Just a word of thanks for putting up with me. I would like to take the time to say the wait was all good and the end result was great.

This bow has replaced my old but ever faithful 1974 Hoyt Pro.

This bow has taken me to the top of my game once again.

Thank you. Regards Kevin.

Hi Guys, I just wanted to say thank you. 2 days ago I ordered a sight and scope from you and yesterday was advised the sight was not available. You recommended an alternative and shipped it out to me.

I got it today, when I was expecting it next week, so I will be able to shoot with it this weekend.

Thank you so very much for being the best at what you do.

Thanks. Adam

Hi Bill, Just wanted to say a big thank you for the prompt delivery of our parcel and the fantastic service from your company.

It's refreshing, to say the least, to know that there are services out there that still consider customer service an advantage!!

Thank you again. Linda

I placed an order online, only to have it arrive the very next day, exactly as ordered.

I am very impressed at the brilliant service.

Well Done. Graham

Just a quick note to say Thank You.

I am always wary when it comes to buying things over the net but I have to say I will be using your site a lot more.

Just received the bow and am very happy - very quick delivery.

The gentleman whose store I used to frequent, has now passed away, so was looking for someone who could deliver hassle-free service.

Think I have found the place. Thanks again. Craig

Grant, I am very thankful for your patience and support and your high customer service in all the process in choosing the right gear for me.

You and your staff, Bill and Michael, have been great also. I look forward to future dealings with you in purchasing other gear I will need over time. Dale H

Even though I didn't have much knowledge on compound bows, Abbey Archery rang me and went through what I needed.

I even liked the fact that Tristan rang to tell that my Hoyt Vantage Ltd bow was on its way, which is very rare for any company to call.

You even asked whether I required anything else before the bow was sent.

I was very happy with the way my compound was set up and it was ready to go. I thought your service was just great.

Abbey Archery is the most polite team of people I have ever talked to and I would not hesitate to deal with them again in the future. Lincoln M

Fellas, Just wanted to express my appreciation of your level of service - yet again!

My last three orders have been quite ordinary items and of no great value but each one has arrived less than two days later, immaculately packed and with everything ordered.

If every business in Australia offered this level of service there would be no GFC !!!!!!!!!!!

Keep it up !!!! Cameron W

Hi all at Abbey Archery. I just wanted to say that some time ago I received the Win & Win Stretch Band.

That stretch band has worked wonders,thanks!!!! I have to say it’s improved shooting ten fold.

My bow arm and shoulder have better stability holding the draw on my recurve has increased substantially.

Once again, many thanks. I look forward to coming back.

Kind regards, Charles.

First of all I would like to thank the staff at Abbey Archery and for helping me with their great service with my green CRX 35 and the help you gave my wife with her Hoyt Ruckus we purchased from you. And thanks to Hoyt USA for making my bow for me.

The CRX is the SWEETEST bow I've seen to date, especially when it's in your hands.

CRIKEY it's you beaut. So again thnx Tristan, Grant, Shaun, Bill for being patient with me. Now just been outside shooting my new bow.................put down about 30 arrows ................well it's BLOODY fantastic boys............quiet, smooth, just superb.

Regards, Big John Beedon

G'day again,

This is really just a letter of congrats more than anythin' else.

I ended up comin' into ur store and I'd just like to express how above the norm ur customer service was.

I reckon the customer service I received at ur place in Castle Hill is better than I have had at ANY other store ever. Not only was the bloke I talked to there unexpectedly knowledgeable, but he was friendly and extremely helpful - way above the call of duty.

I'm not one who ever writes letters like this to people, in fact I always wonder why people would bother writing to opinion pages of newspapers and stuff but I decided to make an exception here.

Added to that, the reply you sent to my email a few days ago was also well above the bar. I have sent similar emails to other places around Sydney and simply got sent a bunch of numbers, which I guess are opening times.

I thought u mite like to hear a bit of congrats, because I know that we only really get told when we do something wrong, so it's nice to hear when we do it right. Anyway the resulting effect? When I ever need anything archery, there is no way I would bother going anywhere else.

Cheers and congrats

Phantom ghost who walks

I received the shipment this morning.

Thanks for getting it out so quick and all of your correspondence.

Great customer service.

Cheers, Craig

I decided in the end on the Assault RTH Package that you guys offered and I have now ordered one from you and am waiting delivery.

Thank you very much for all the help while I was trying to figure out what bow I wanted.

I have recommended a few friends to your website and hopefully they will be buying bows before too long as well.

Thanks again, Josh

Thanks for your excellent service.

Your staff, Malcolm in particular, are pleasant to deal with and your deliveries are fast.

I shall be using Abbey Archery for all my future orders.

Regards, James

Hello Grant. Just letting you know how the Bear Carnage went after you set it up in the pro shop at Castle Hill. It is fairly smooth to draw and it is as quiet as anything else that I have shot. The bow is still as you set it up, I only added my sight and stabiliser.

My Bow Specs are 70lb (measured) and 29" draw length (measured), peep, whisker biscuit, cat's whiskers, D-loop etc. I tested the Carnage over the chrono with a few different arrow combos - Flatline 400's approx 350 grains at around 313 fps, Beman 340's approx 453 grains at around 270 fps.

I had no problem shooting nice tight groups while putting it over the chrono. Given the set up as I have it for hunting, the Carnage looks like it would be close to the lower bracket of the advertised IBO speeds if you went with a clean string, drop away rest and 30" draw length. Overall, comparing it to my other bows, it did not match the AlphaBurner for speed BUT on the plus side, it is a lot easier 70lb to pull back and hold. In that regard if people want the ability to change their draw length with a module and like more let-off, the Carnage would certainly be a good choice.

As far as I am concerned, the new Bear Carnage will make a top hunting outfit that is fairly forgiving and a lot of fun!

Cheers, Jason

You guys are the best!!

I ordered a Bear Strike RTH package from you on Wednesday and I had it in my hot little hands on Friday morning.

I will now only be purchasing my archery gear from you and will not hesitate to recommend you to every archer I come across. You have exceeded all expectations and should be proud of yourselves for such excellent customer service.

Regards, Dave W

I've been bowhunting for a year now and decided it was time to upgrade. After visiting Abbey's Brisbane store, I had my eyes set on a Bear Lights Out. A couple of quick test shots at the range, and I knew I wouldn't be leaving without it. It is the smallest and lightest bow I have owned, which makes stalking through thick scrub easy. The bow was set up to perfection, with only minor fine tuning needed, and thus I managed to bag 2 rabbits and a fox on my first afternoon home.

Cheers, Nailbunny

Now that's what I call good service, thanks a million. I will now be able to have it set up for the next 30mtr shoot

Robin

no enquiry - just a pat on the back. thanks for the prompt arrival on my big asat order. i appreciate you finding time to make sure the measurements were right for my size and they are. i'm a very pleased customer and abbey archery a very efficent store. thanks heaps fellas.

Darren

Excellent Service, thankyou Abbey

Thankyou Grant for the awesome service when I was in the other day. I have been looking around all the archery shops in Sydney to find the best set-up for me, being a new archer. You and Abbey Archery gave the best service and best advice, not just trying to sell what was in on the shelf, like the others did. I felt very comfortable and your suggestions were perfect. I left Abbey with all the RIGHT gear, not feeling pressured and extremely happy with my purchase and the expert advice you gave me. Big thumbs up to Abbey Archery and their friendly staff.

See you next time, Alesha

I would like to say thanks for your great customer service last week regarding those replacement vanes. Jeanette Dowd was very helpful and I am looking forward to dealing with your business in the future.

Many thanks, Nathan

I just wanted to say thank you for all your help on Friday. I had a good shoot with the new bow today (Saturday). Everything worked perfectly. It's a big change from recurve, so I've got my work cut out for me with learning new techniques and tuning, etc, but its great fun. See you soon.

Kind regards, David

Thanks ever so much for all your assistance, suggestions and setting up of my new Hoyt Maxxis 35 bow yesterday. Your service and that of Abbey Archery was brilliant.

By the time I picked up some cricket gear for my son in Sydney and then got back to Yass it was quite late. I did however have about twenty minutes to have a rough sight in and shot out of my new bow in the backyard. It was fairly dull and bloody windy but ..... WOW !

I took the first shot at 15 yards to make sure that I didn't miss the backstop. I took a second shot to make sure that it roughly hit where the first one went. The second shot was a half inch from the first. The next four shots were all well within an inch of the first shot. I adjusted the sight and fired a few shots from 25 yards. Excellent.

I couldn't believe how easy it was to shoot the bow. The conditions were terrible and I was more concerned with getting the sight roughly right than worrying about grip, form, release etc. I'd never used a release aid or a bow anything like this one before and the arrows just kept going into tiny groups without any effort.

Compared to my finger release PSE Dakota, this bow is child's play. I can't wait to see what this bow can do at longer ranges and with a bit of practice. I can see why you said you don't shoot groups at twenty yards. Even I would probably damage arrows at that range! I really didn't intend to buy a bow near the top of the range like the Maxxis 35 but boy am I glad I did. I can't wait to get a bit of practice and then get out to call up a few foxes. If what I saw yesterday in the backyard is any indication, then the foxes are in for a spot of bother. Much more sporting than dispatching them with my heavy barreled Ackley Improved .220 Swift or .257 Ackley Improved.

Regards and many thanks. Order received today ! Grant Cooke

My son won the Recurve Under 14 division at Northern Youth Challenge Comp! with Hoyt Nexus + Carbon 300 that we just bought from you. That was his personal best as well.

We just would like to say "Big thank you" to you. Sachiko Imiya

The Cartel Chestguard is just what I wanted and expected. Your service was 1st class, only taking 4 days from date of ordering to receiving goods here in the U.K. I was pleased that you chased up my attempted online transaction had you not I would have purchased from another source in the U.K I would have no hesitation in recommending Abbey Archery to my friends.

Rebecca Gadd

Recently I purchased a used Jennings bow. I was under the impression that it was a 30" draw length. Unfortunately, it was more like 27" draw. I searched all over trying to find a #1 module to adjust the length. I came up empty handed until I found Abbey Archery. To be honest, I was a little hesitant to order something from halfway around the world but, I had no other option. The cost of the piece was very reasonable and the shipping price (from Australia to The U.S.) also seemed reasonable. I placed my order and received an email within a day with a conformation number. So far, business as usual. A day or two later, I received another email from Malcolm at Abbey Archery saying my order had been shipped and there was an error in the shipping cost and I would receive a $12 credit on my charge card. I was more than pleasantly surprised, I was shocked. Here's a company almost 10,000 miles away issuing me a credit on shipping. It would have been so easy for them to have kept the money but, Abbey Archery had the morals and best business practices to do the honest thing. I could not be more pleased with Abbey Archery. In business, you only have one chance to make a good first impression and I have to say Malcolm and Abbey Archery have left me with a very positive experience. I highly recommend Abbey Archery for all of your archery needs.

A very satisfied customer, Tim McCune

I recently placed an order with Abbey Archery for some new arrows and a new plunger button, and was absolutely delighted with the service I received !!! Within an hour of placing the order on line I was called by Shaun to query a couple of minor points with my order - he dealt with this in a very professional and pleasant manner - definitely an asset to the business in this age of customer focus ! Not only that but less than 48 hours later the items were on my doorstep !!! I will definitely be using Abbey for all my archery needs in the future !

Thank you Abbey Archery !! Cam

In 2008 my 12 year old son and I became interested in competitive field archery. We had very little knowledge of what archery equipment we needed. Abbey Archery was recommended to me and after checking out the Abbey website, we visited the Brisbane store. The store manager, Jeanette Dowd, was incredibly helpful to us and was able to answer all of our questions. Jeanette also spent considerable time showing us the bows, arrows and other equipment needed to get us started in the sport.

It was refreshing to receive patient and informative service to enable Mitchell and I to consider our options before purchasing the right archery equipment for our needs. There was no pressure, just a genuine desire by Jeanette to help us get started.

Abbey Archery introduced us to a wonderful and fulfilling sport that has enriched our lives.

I talk to Jeanette regularly by telephone to receive the best advice on upgrading / replacing my equipment. She always spends time discussing my requirements and dispatches my orders very quickly.

I couldn't be happier in my dealings with Abbey. Geoff Kerr

Just a few words to compliment your business on great service, and in particular Jeanette in Brisbane, who goes out of the way to be of help. I have also found your website to be very user friendly and it makes it easier to get just what you want. Prices are more than competitive with any around and hope to continue dealing with your company

Cheers, Bob Eddy